1Red Privacy Policy Australia: How Your Data Is Handled
This page summarises how 1Red treats personal information, for readers in Australia: what is collected, why, who receives it, how long it is held and which rights you have. The controller is TESSERA LIMITED S.R.L., which operates 1red.com. Last updated: 26.08.2024.
Who is responsible for your data
| Item | Details |
|---|---|
| Data controller | TESSERA LIMITED S.R.L. |
| Registered address | San Jose, Mata Redonda, South Sabana, Las Vegas Neighborhood, Blue Building Diagonal To La Salle Highschool Costa Rica |
| Registration number | 3-102-913501 |
| Data protection officer | [email protected] |
What personal data we collect
| Category | What it includes | When we collect it |
|---|---|---|
| Sign-up details | Full name, date of birth, e-mail, phone | When you register or edit the profile |
| Contact history | Messages via the website, e-mail or chat | Whenever you write to 1Red |
| Account activity | All bets, deposits and withdrawals | While the account is open |
| Technical information | Logins, GeoIP location, device and browser data, web and activity logs | Automatically |
| Verification material | Passport scans, bank statements, payment slips | During KYC, payment and fraud checks |
| Survey responses | Answers to optional surveys | Only if you take part |
Why we use your data
- Payments and bets: handling wagers and transactions, including card and online payments.
- Providing games: delivering the casino and related services.
- Support: helping you open and manage your account.
- Verification: carrying out required identity checks.
- Promotions: marketing from 1Red and partners, only with consent.
- Legal obligations: anti-money-laundering and counter-terrorism-financing rules.
- Fraud detection: monitoring for fraud, abuse and irregular gaming.
- Research: optional surveys and aggregated statistics.
Identity verification and fraud prevention
Gambling regulation obliges 1Red to process player information, starting with establishing who each player is. Documents can be requested to verify the account, to process payments or to investigate fraud, on 1Red's initiative or where the law requires it.
Data can also be obtained lawfully from vendors such as fraud-prevention companies. These measures protect players from identity misuse and keep illicit money off the platform.
Who receives your data
- Group companies and partners: under the necessary agreements.
- Staff with a need to know: DPO, money-laundering officer, payments and anti-fraud analysts, support, retention and VIP managers, all under confidentiality agreements.
- Payment processors: to complete transactions, most card payments via Paysafe.
- Regulators and law enforcement: where legally required.
- Technical service providers: hosting, analytics, marketing and e-mail, bound to the same standards.
- Acquirers: in a merger or acquisition, with prior e-mail notice.
1Red does not sell or rent personal data.
Transfers to other countries
Data may be transferred outside the EU, EFTA and EEA to process payments, provide games and run verification. 1Red protects such transfers with safeguards like the European Commission's standard contractual clauses, as referenced to the GDPR in its policy.
How long we keep your data
Data is retained after closure for as long as the law requires and is used only if authorities need it for financial, fraud or money-laundering enquiries. Anti-money-laundering rules mean at least five years from the last transaction or account closure, so earlier erasure requests cannot be fulfilled. Anonymised data may be kept for content improvement.
How we protect your data
- Unique login: accounts open only with your ID and password.
- Optional 2FA: an extra layer against misuse.
- Staff agreements: confidentiality is signed by everyone handling player data.
- Processor obligations: vendors must protect data as 1Red does.
Cookies
Required cookies keep navigation and member areas working, functional cookies remember choices like language and region, and advertising cookies measure campaign results; third parties may also set cookies. You can block or delete them in your browser, though the site may then work less well.
Your rights and how to use them
- Access: a free copy of your data.
- Correction: of inaccurate or incomplete data, with evidence if needed.
- Erasure: where no legal basis for keeping it remains.
- Objection: to processing based on legitimate interests.
- Restriction: pausing processing in specified situations.
- Portability: receiving certain data for another controller.
- Consent withdrawal: e.g. from marketing, in profile settings.
- Complaint: to a supervisory authority.
Requests go to the DPO at [email protected], and identity may be checked first. The policy also refers to the right under Article 77 of the GDPR to complain to a supervisory authority where you live or work or where the issue occurred.
Age limit
1Red is for adults of 18 and over. Accounts belonging to younger users are suspended and investigated.
Changes to this policy and contact
The policy is updated periodically; 1Red aims to notify players, but checking it regularly is advisable, and continued use means acceptance. Privacy questions go to [email protected]; other channels are on our contact page, and the account rules in our terms and conditions.