1Red Casino Support Australia: Live Chat, E-mail and Complaints
Players reach 1Red support through live chat — the round button in the bottom-right corner of the site — or by e-mail at [email protected], which is answered at all times and free to use.
Support options
| Channel | Contact / where to find it | Hours |
|---|---|---|
| Live chat | Round button, bottom-right of the site | - |
| [email protected] | At all times |
Opening live chat
- Open any page of 1red.com or the 1RED Casino app.
- Tap the round button in the bottom-right corner.
- Type your question.
- Wait in the window for an agent's reply.
E-mailing support
E-mail is the channel for anything that needs a record: self-exclusion, account closure, personal data changes, privacy requests and complaints. Self-exclusion requests are actioned only by e-mail from your registered address.
Include your account e-mail, what happened and when, and for payments the amount and method; screenshots help. Never send a password or full card number.
Matching question and channel
- Bonuses and games: live chat.
- A missing deposit or payout: live chat, then e-mail if documents are needed.
- KYC: upload in the account; e-mail if more is asked.
- Self-exclusion or closure: e-mail only.
- Complaints: e-mail titled "Complaint".
Quick self-service
- Common questions: our FAQ.
- Payments: our payments page.
- Sign-up and KYC: our registration page.
- Promotions: our bonuses page.
- App: our app page.
Many answers are in your account already.
Go to 1RedLodging a complaint
E-mail [email protected] with the subject "Complaint", your name, surname and phone number, a detailed description and the relevant dates and times. Receipt is confirmed within 24 hours.
Support investigates and escalates when needed, keeping you updated in English, and a written, reasoned decision follows within 8 weeks at most. Only the account holder can lodge a complaint.
Beware of fake support
1Red uses only live chat on its site and [email protected]. It never asks for passwords, verification codes or payments to unlock an account or release money.
Report any such request to [email protected].
Gambling help
Self-exclusion for a set period or permanently is arranged by e-mail, and the independent international organisations Gambling Therapy and Gamblers Anonymous offer support; 18+ only. See our responsible gambling page.
Operator details
1Red is operated by TESSERA LIMITED S.R.L. under License No. ALSI-202410047-F12 from the Government of the Autonomous Island of Anjouan. See our about page.
Support FAQ
How do I contact 1Red from Australia?
Through live chat on the site or by e-mail to [email protected]. Self-exclusion, closure and complaints must go by e-mail.
Is 1Red support available around the clock?
The e-mail [email protected] is answered at all times; live chat opens from any page.
How long do complaints take?
Confirmation within 24 hours and a written outcome within 8 weeks at most.
Signed in, answers come faster.
Log in to 1Red